Fix common expanse phones

  • Article
  • 6 minutes to read
  • Applies to:
    Skype for Business organization

Of import

Skype for Business concern Online was retired on July 31, 2021. If you oasis't upgraded your Skype for Business organisation Online users yet, they will be automatically scheduled for an assisted upgrade. If yous want to upgrade your arrangement to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Recollect that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance equally you navigate your journey to Teams.

A common area phone (CAP) is typically placed in an area like a lobby or another expanse that is available to a lot of people. For case, a reception area phone, door phone or meeting room phone, CAPs are set upwards equally devices rather than users and automatically sign into a network. In the steps below, we'll help you prepare up an account for Telephone System with Calling Plans and so you can deploy these types of phones for your arrangement.

Prerequisites for common area phones

The commencement matter you need to practice is to confirm that you take the following:

  • Purchase Mutual Surface area Phone license and a Calling Program.
  • Search for and buy approved phones (view the list here).
  • Update the firmware on your phones (See supported firmware in this topic). Y'all tin check the firmware on you telephone by doing this:

    • Polycom VVX phones: Go to Settings > Condition > Platform > Application > Main.

    • Yealink phones: Go to Status on the principal telephone screen.

    • AudioCodes phones: Get to Carte du jour > Device Condition > Firmware version from the starting time screen.

    • Lync Phone Edition (LPE) phones: Go to Card > System Information from the start screen.

      Firmware updates are managed by the Skype for Business Service. Every Skype for Business organisation certified phone's firmware is uploaded to the Skype for Business organization Update server, and device update is enabled on all phones by default.

      Depending on the inactivity time on the phone and polling intervals, phones will automatically download and install the latest certified builds. Y'all can disable the device update settings by using the Set-CsIPPhonePolicy cmdlet and setting the EnableDeviceUpdate parameter to imitation.

Setting upward a Common Expanse Phone

Yous will need to follow these steps:

Pace 1 - Buy the licenses

  1. In the admin heart, go to Billing > Buy services, and add Other plans.

    Screenshot of Common Area Phone license.

  2. Click on Common Area Telephone > Buy at present > on the Checkout page click on Purchase now.

  3. Click on to expand Improver subscriptions and then click on to purchase a Calling Programme. Choose either the Domestic Calling Plan or Domestic and International Calling Plan.

Note

You don't need a Phone Organisation license. It's included with the Common Area Telephone license.

For more info on licenses, see Skype for Business and Microsoft Teams add-on licensing.

Step two - Create a new user account for the telephone and assign the licenses

  1. In the admin centre, go to Users > Active Users > Add together a user.
  2. Put in a User name like "Main" for the get-go proper noun and "Reception" for the second name.
  3. Put in a Brandish name if it doesn't autogenerate 1 like "Main Reception".
  4. Put in a User name like "MainReception" or "Mainlobby".
  5. For common surface area phones, you might want to set a password manually or have the same countersign for all of y'all common area phones. Also, y'all might think most unselecting Make this user change their countersign when they first sign in.
  6. If you are still there, assign the licenses to this user. On the same page, click to expand Product licenses. Plough on the post-obit:

    • Mutual Surface area Phone

    • Then you need to pick either a Domestic Calling Plan or a Domestic and International Calling Plan.

      Assigning the licenses will look like:

      TurnOnCapLicense.png.

      Note

      Just so you know, Skype for Business concern Plan two is included with the Common Area Phone license.

For more than details, run into Add a user.

Step 3 - Assign a phone number to the Mutual Area Phone user account

An icon showing the Skype for Business logo. Assign a telephone number to the user using the Skype for Business admin center

  1. In the admin eye > Admin centers > Skype for Business organization.

  2. In the Skype for Business organization admin center > Vox > Phone numbers.

  3. Select a number from the list of telephone numbers and click Assign.

  4. On the Assign page, in the Voice user box enter the proper noun of the user that is used for the telephone then select the user in the Select a voice user drop down.

  5. While you're in that location you lot will demand to add an emergency address. In one case you search, expect under the Select emergency accost to choice the correct 1 for you.

  6. Click Relieve and your user should wait like this:

    Screenshot of user phone number.

    Note

    Users will only show up if they have a Phone System licence applied. If you lot just did this, then sometimes it takes a chip for the user to testify upwards in the list.

For more stuff, see Getting telephone numbers for your users.

If you're wondering, yous can also accept your telephone number that you have with some other carrier and "port" or transfer them over to Microsoft 365 or Office 365. See, Transfer phone numbers to Teams.

Pace 4 - Setting up your phone

Setting the manner on a telephone

The phone or phones y'all have must have the Common Area Phone fashion turned on. You might want to cheque on that to make sure they do.

Here's an example for how to prepare up a Polycom VVX phone

  • Enable Mutual Area Phone style for the Polycom VVX by following these steps:

    1. In your browser, connect to the web interface and so that you can enable CAP way.
    2. And so go to Setting and in the Skype for Business Setting option, select Mutual Area Phone.
    3. Click Aye to save your settings.

  • Now that CAP manner is enabled, set the phone using the phone's brandish. The display should prove CaAP is enabled. Then exercise the following:

    1. Click Settings.
    2. Select Advanced.
    3. Enter the password.
    4. In Assistants settings, select Common Expanse Phone Settings.
    5. Enable CAP and CAP Admin Mode.
    6. Click Salvage Config.

  • Ok, now your phone is ready then you can sign in on the habitation screen.

    1. Sign in past selecting Settings > Features > Skype for Business organization.

    2. Select User Credentials, and select spider web sign-in (CAP) to generate a lawmaking.

    3. Go to the provisioning portal, and sign in as admin.

    4. Enter the display proper name (for instance, Main Reception).

      Note

      If Search for Mutual Area Phones only is checked, clear the checkbox and search over again.

    5. In the pairing code window, enter the code displayed on the phone and click Provision.

      Following this last step, the phone should sign in automatically.

Note

The CAP provisioning site states it volition reset the CAP business relationship'due south countersign to a random countersign. Have note that the account the CAP is referring is the Azure Agile Directory (AAD) business relationship. If you lot created the account in AAD only then the process is straightforward. If you have synced an on premises Active Directory to AAD and you apply a third-party IDP or ADFS, CAP provisioning will neglect. In this case, you need to use a Microsoft 365 or Office 365/Azure Active Directory account just (for example, an account with onmicrosoft.com domain) for CAP provisioning to work.

  • Learn more most available phones at Deploying Skype for Business Online phones.
  • Getting phones for Skype for Concern Online